For Owners and Residents of Whale Cove
Whale Cove management wants to ensure that owners of apartments in Whale Cove, as well as tenants and holidaymakers, are fully aware of Whalecove’s by-laws, processes, procedures and protocols for the enjoyment and benefit of all.
Importantly, this will encompass ‘online forms’ where an owner or tenant can lodge a form to report a caretaking or maintenance issue to management, or lodge a form regarding a
by-law breach/complaint to be issued to the body corporate.
Important Notes & Processes:
To ensure that both caretaking/maintenance issues or complaints are properly recorded and managed to achieve effective outcomes, all owners, residents and tenants need to be clear about the process.
All caretaking/maintenance issues need to be lodged either online preferably, or by emailing the property manager and requesting a fillable PDF to then be returned to the property manager.
Emails or direct verbal enquiry to the office/manager other than on-line or fillable PDF will not be seen as a full and proper registration of a caretaking/maintenance issue or a complaint.
In the event of an emergency please call 000 for the appropriate emergency service.
With respect to the most common complaint of ‘noise’, please adhere to by-law procedures – do not put yourself in danger or antagonise the situation – calm resolution is the best method.
For appropriate action, it is important that everyone (owners, tenants and holidaymakers) understands:
- The Body Corporate rules and regulations and all parties’ roles and responsibilities.
- How complaints and breaches are dealt with, particularly noise complaints.
- How maintenance issues are dealt with.
- Fines will be issued to those who dispose of rubbish or unused equipment of any kind within the common property. As well as residents and tenants requested to lodge a complain as to rubbish offenders, the property has CCTV, and offenders will be identified and fined.
Key duties of the Manager and the roles and responsibilities of the Body Corporate regarding by-laws:
1. It is not the manager’s role to enforce the by-laws – but to work with the Body Corporate to ensure the by-laws are adhered to.
2. Owners and occupiers can also take action to enforce the by-laws.
3. The manager can report breaches of the by-laws to the committee, where they observe and assist the body corporate where necessary.
4. The simplest approach in circumstances of a by-law breach is (as mapped out in the BCCM) self-resolution – which needs to be calm, reasonable, and considered.
5. In the event that an emergency exists, and a reasonable resolution is unlikely, or human/property damage occurs, or may occur, the appropriate emergency service must be called.
Whale Cove Forms for Owners & Residents:
